Refund policy

Return and Refund Policy

Thank you for shopping with us! Please note that all our products are custom-made to order, so we cannot accept returns, exchanges or offer refunds.

Damages, Issues and Replacements
Please inspect your order upon receipt. You have 30 days from receipt to inform us if your item is defective, damaged, or incorrect, contact us immediately at hello@thatsbrilliantco.com so we can evaluate the issue and provide a replacement. Please attach photo evidence to speed up processing time.

European Union 14-Day Cooling-Off Period
Even for shipments to the European Union, returns are not available for custom-made products. Replacements for damaged or incorrect items are still available.

Contact Us
For any questions or issues regarding your order, email us at hello@thatsbrilliantco.com